Domestic violence is an abuse of power in a personal, intimate or familial relationship, where one partner attempts to control and dominate the other through physical, psychological and/or sexual violence, or threat of such violence, or through control of her finances, mobility and social life. In this context, information and communications technologies (ICT) can be used both by survivors to connect to help, and by abusers to deepen their control.

Domestic violence survivors may use ICT and the internet to overcome isolation, by accessing information about domestic violence, legal protection and available services or assistance. Many women’s organisations make such information available on their websites, or offer email or telephone contacts for counselling and support. Abusers, on the other hand, may make use of technologies such as spy software, wireless technology, logging facilities in instant messaging services and internet browsers, webcams, and global positioning systems (GPS) to track and monitor survivors’ activities both online and offline.

Womens’ organisations – and individuals – therefore need to be aware of the risks and security implications associated with using ICT in situations of domestic violence. They need to keep up with technological changes as well as being aware of legal and ethical implications of online service provision. Check the Tech Tips and Tools section for more information on simple steps you can take to ensure you do not compromise your audience's security through use of your website.

For more information, read our issues papers on violence against women and ICT.